Terms of service

Terms & Conditions

Last updated: May 15th, 2026

Welcome to Solidteknics.

These Terms & Conditions govern your access to and use of the Solidteknics website, products, promotions, and services.

By accessing our website or placing an order, you agree to these terms.

Nothing in these terms limits your rights under applicable consumer law, including Australian Consumer Law where applicable.

1. About Us

Solidteknics Pty Ltd is an Australian cookware manufacturer designing and producing durable cookware, kitchen tools, and related products. Our website allows customers to browse products, place orders, participate in promotions, and access information about our brand and products.

2. Website Use

By using this website, you agree that you will not:

  1. misuse the website

  2. interfere with functionality or security

  3. attempt unauthorised access

  4. upload malicious code

  5. copy or commercially exploit content without permission

  6. impersonate another person or entity

  7. use the website unlawfully


All website content, branding, imagery, copy, trademarks, and intellectual property remain the property of Solidteknics unless otherwise stated.

3. Privacy

Your privacy matters to us.

Our collection, storage, and handling of personal information is governed by our Privacy Policy.

This includes:

  1. order processing

  2. shipping fulfilment

  3. marketing communications

  4. customer support

  5. account management

  6. website analytics and cookies

For full details, see our Privacy Policy here.

4. Products & Product Information

We make every effort to ensure product descriptions, specifications, dimensions, imagery, pricing, and availability are accurate.

However:

  1. minor variations may occur

  2. colours may differ between screens

  3. handcrafted / manufactured products may show natural variation

  4. availability may change without notice

Product images are illustrative and may not always reflect minor specification updates.

5. Pricing & Availability

All prices are shown in the relevant displayed currency.

Prices may change without notice.

We reserve the right to:

  1. correct pricing errors

  2. cancel orders affected by pricing or technical errors

  3. limit quantities

  4. withdraw products

  5. refuse orders where necessary

6. Orders & Acceptance

Submitting an order does not guarantee acceptance. An order is accepted once payment is authorised and we confirm processing.

We reserve the right to refuse, cancel, or amend orders where:

  1. products are unavailable

  2. pricing errors occur

  3. fraud is suspected

  4. shipping limitations exist

  5. order activity appears abnormal

7. Shipping

Shipping timeframes vary depending on stock availability, manufacturing schedules, destination, and carrier performance.

By ordering, you acknowledge:

  1. dispatch estimates are indicative only

  2. split shipping is generally not offered

  3. pre-order/backorder items may delay full shipment

  4. international duties/taxes may apply

  5. delivery delays outside our control may occur

For full details, view Shipping Policy here.

8. Returns & Refunds

Returns are handled in accordance with Australian Consumer Law and our Returns Policy.

Please note:

  1. change-of-mind returns are not generally accepted

  2. approved exchanges may incur fees

  3. unused/as-new condition may be required

  4. merchant/payment fees may be deducted where permitted

For full details, view Returns Policy here.

9. Warranty

Solidteknics products are covered by our Multi-Century Warranty against genuine manufacturing and material defects, subject to published warranty conditions.

Warranty exclusions include misuse, improper care, thermal shock, overheating, neglect, cosmetic wear, and other non-manufacturing issues.

For full details, view Warranty Policy here.


10. Promotions, Offers & Competitions

From time to time, Solidteknics may offer:

  1. discounts

  2. promotional offers

  3. gifts with purchase

  4. giveaways

  5. competitions

  6. Kickstarter/Lovers launch offers

  7. limited-time campaigns

Unless otherwise stated:

  1. offers cannot be combined

  2. offers are valid only during stated promotional windows

  3. availability is subject to stock

  4. promotions may be amended or withdrawn at any time

  5. exclusions may apply

View full Promotional Terms and Conditions here.


11. International Orders

International customers are responsible for:

  1. customs duties

  2. import taxes

  3. compliance with local laws

  4. local delivery restrictions

We are not responsible for delays caused by customs clearance or local import processes.

12. Limitation of Liability

To the extent permitted by law:

Solidteknics is not liable for indirect, incidental, consequential, or economic loss arising from:

  1. website access/use

  2. delays

  3. shipping disruptions

  4. third-party carriers

  5. product misuse

  6. unauthorised modifications

Nothing in these terms excludes statutory rights that cannot legally be excluded.

13. Intellectual Property

All content on this website, including:

  1. product names

  2. trademarks

  3. logos

  4. photography

  5. educational materials

  6. copy

  7. graphics

  8. designs

remains the property of Solidteknics unless otherwise stated.

No use without written permission.

14. Third-Party Links

This website may link to third-party services or platforms.

We are not responsible for their content, availability, privacy practices, or policies.

15. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Any disputes are subject to the jurisdiction of those courts unless otherwise required by law.

16. Updates

We may update these Terms & Conditions periodically.

The latest published version applies.