Shipping & Delivery
Full details are on our Shipping Policy page. The answers below cover the most common questions.
Yes — we ship internationally to most destinations, dispatched from our Sydney warehouse. Shipping is calculated at checkout based on parcel size, weight and destination. International orders typically arrive within 6–20 business days after dispatch, depending on destination, customs and local delivery. See the Shipping Policy.
We ship Australia-wide, primarily via Australia Post. Standard rates are calculated by weight and destination — as a guide, from $19 up to 5kg, up to a maximum of $32 for standard shipping. Express shipping is calculated at checkout. After dispatch, standard delivery is roughly 2–7 business days to metro areas (longer for regional/remote), and express is about 1–3 business days to metro. Delivery estimates are set by the carrier and aren't guaranteed.
Please allow up to 2 business days for packing and dispatch, for in-stock items. This can be longer during peak periods such as sales, public holidays, Kickstarter fulfilment and major launches. You'll receive tracking details by email once it ships. Note that we don't split-ship standard orders — if your order includes a pre-order or backorder item, it dispatches once everything is available, so place a separate order if you need in-stock items urgently.
International customers are responsible for any import duties, taxes, customs fees and local charges, unless stated otherwise at checkout. For eligible US orders, duties and import charges are collected at checkout where required.
Tracking details are emailed as soon as your order is dispatched. Within Australia we recommend the Australia Post app for real-time updates; international customers can get more accurate local tracking by entering their tracking number with their own country's postal provider.
Once an order is with the carrier, delivery is largely outside our control, but we'll always help where we can. For a stalled or lost parcel, contact us and we'll assist with a carrier investigation. If your parcel arrives damaged, email us promptly with photos of the packaging and goods plus your order details so we can resolve it quickly. Full detail: Shipping Policy.