ALL FAQs

Product-Specific Questions

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Can I use my Baking Tray or Roasting Pan on the stovetop?

No. Our Baking Trays and Roasting Pans are for oven, BBQ, campfire and pizza oven use only. Their base is far wider than a stovetop burner, so the heat concentrates in one spot while the rest of the base stays cool, and that uneven expansion buckles it. Stovetop use is not covered under our warranty. Full details: Baking Tray & Roasting Pan Seasoning and Care Guide.

HEX pans — are the corners sharp, and how do the removable handles work?

The corners are rounded and CNC-finished, so they're safe to handle. The Bronze/Stainless Removable Handle clips on with a simple squeeze of the heart-shaped locking pin — a little wiggle before locking is by design and doesn't affect strength. It fits the HEX range only. Full details: HEX Range FAQs.

What is the Protein Press?

A two-piece 4mm wrought iron set that applies even weight for faster, better-seared proteins and veggies — burgers, steak, chicken, fish, fritters and more. It arrives pre-seasoned, works indoors and out, and pairs beautifully with our grill pans. Full details: Protein Press FAQs.

How does the InversionEdge™ sharpening system work?

It uses Naniwa combination water stones at fixed angles to sharpen virtually all Japanese and Western knives — far more accurately than a honing steel. The coarse stone reshapes worn blades; the fine stone maintains them. Full instructions, angles and troubleshooting: InversionEdge™ FAQs.